ALWAYS FREE SHIPPING1-3 DAYS DELIVERY TIME | 14 days return policy | Excellent CUSTOMER SERVICE - +31348-342194 or info@bertschat.eu

Privacy policy

BERTSCHAT® strives to deliver high-quality products and services. We consider the careful handling of the personal data of our customers an important part of the reliability of our services.

This privacy statement describes which personal data are collected or processed otherwise when using the BERTSCHAT® (www.bertschat.eu/) website. This privacy statement also explains how personal data are processed and secured, and which choices can be made in relation to your personal data and how you can contact us about this.

Confidential information
All personal data processed by BERTSCHAT® are considered confidential information by it and will be handled in a confidential manner.

Responsibility for the data processing
BERTSCHAT® is responsible for the processing of the personal data set out in this privacy statement.

Personal data
BERTSCHAT® collects and keeps personal data you have voluntarily shared with us. If you wish to make use of our products and services, you will (usually) be asked to enter the following data: name, address, email address, and telephone number (optional).

Purpose of the data processing
BERTSCHAT® processes your personal data to deliver the products and services you have requested. We can also use the personal data to study how we could adapt our website to improve your visitor's experience.

If you have given permission for this, we will also use the personal data to send our newsletters, offers, and promotional leaflets.

Retention of personal data
BERTSCHAT® does not keep your personal data any longer than strictly necessary to achieve the goals for which the data are collected, unless we are required by law to keep the personal data for a longer period.

Sharing personal data with third parties
BERTSCHAT® does not share your personal data with third parties, except in the cases set out below. BERTSCHAT® can share your personal data with third parties if this is necessary for the performance of the work as set out in the agreement we have concluded with you. BERTSCHAT® can also share your personal data with companies to have them provide services on our behalf. We require our service providers to adequately protect the privacy of the personal data they process on our behalf. BERTSCHAT® can also share your personal data with third parties if we are required to do so or if this obligation is imposed by an enforcement body. Finally, BERTSCHAT® can share your personal data if we sell our company or part thereof.

Your rights
With respect to your personal data, you have the right to submit a request to us to:

  • Gain access to the personal data about you processed by us;
  • Have us remove the personal data we have processed;
  • To have us correct the personal data we have processed if the data are incorrect or incomplete;
  • To have us send you the personal data in a computer file.

You also have the right to revoke the permission for the processing of your personal data at any time.

No automated decision-making

BERTSCHAT® does not take any decisions about matters that may have significant consequences for persons based on automated processing. This means that we do not allow computers to make decisions without verifying these decisions.

Security of personal data
BERTSCHAT® takes all suitable, technical, and practical measures that can be reasonably expected of us to secure your personal data.

Cookies
We also collect certain data using cookies when you visit our website. Cookies are small text files that are stored on your computer by a web browser. You can refuse the use of cookies using the relevant browser settings. Keep in mind that this may affect the functionality of our website. You can easily remove saved cookies from your computer. Consult the website of your Internet browser to determine how you can remove the cookies.

We use the following cookies on our website:

Google Analytics

We use Google Analytics, provided by Google Inc., to determine how visitors use our website. This allows us to see which browser was used to visit the website, the date and time on which the website was visited, and from which country the website was accessed. We can also see the IP addresses of the visitors. These data are transmitted using a secure connection and stored on servers by Google. The information is anonymised. We have not given Google permission to use the information we collect using Google Analytics for other services, except for Google AdWords. This means that Google may not use these data for its own purposes, and Google may only share these data with third parties if this is required by law or if these third parties are engaged by Google to process the data.

We keep this cookie for no more than 1 year.

Google AdWords

BERTSCHAT® uses Google AdWords, provided by Google Inc. This provides us information about our advertisements, such as how many visitors click on our advertisements and how many visitors purchase a service after they have clicked on an advertisement. More information is available at: https://policies.google.com/technologies/ads?hl=nl

We keep this cookie for no more than 1 year.

Contact
You can address any questions or remarks about this privacy statement or about your rights or personal data to BERTSCHAT® by sending an email to info@bertschat.eu. You can also file a complaint with the relevant regulator.

Amendments
BERTSCHAT® can amend this privacy statement at any time. The date on which the privacy statement was last amended is listed at the bottom. The last version will always be published on the BERTSCHAT® website. We recommend you to regularly check whether you have read the latest version of this privacy statement.

May 2021