All orders are shipped free with PostNL. If you are not at home you get a card in the mail with the next delivery date. With this card POSTNL you can also choose whether you pick the order or change the next delivery time. Specialized products are supplied free of charge by appointment by our certified technicians. The product delivery times are listed on the products. Almost all products are in stock and have a delivery time of 24 hours. During the holidays PostNL employs a wider delivery.
Sometimes it happens that no longer is available a product is (temporary). When this is the case, we take personally, within 7 working days, contact you to inform you. However, we always strive to put the current stock on our website and to avoid such situations.
Right of withdrawal: 14 days
You have the right to withdraw from the contract within 14 days without giving any reason. During this time you can do that with the product that is reasonably necessary to evaluate the product. It is permitted to try out the product as you would in a physical store.
The withdrawal period will expire 14 days after in possession.
If you have ordered in one order more goods with different delivery times, the withdrawal period shall expire 14 days after the day you received the final product or part.
In case of services expiry of the withdrawal period 14 days after the conclusion of the agreement.
All returns the following guidelines regarding the consignment:
• The product must be properly packaged (if possible in the original packaging) with a carton.
• If damage of the product become an impairment charge.
• The product is complete with all accessories, cables, books, etc to be handed in.
• Please do not apply stickers, tape or labels on the original box.
• Send the products are always stamped and increased liable for Comfort Products.
• In Unstamped healthy return packets or be charged any fees COD been sent return packages.
• To consumers use the European model withdrawal form.
Warranty: right to good product
The legal guarantee means that you are always entitled to a good product. If a product is not good, you are entitled to free repair, a new product or refund your money. There is no legal guarantee in the Netherlands. This is because one product is longer than the other. For our quality products but with a 12 months warranty! (Except .accu photos)
Do you still have questions, please contact our customer then we will help you.
Costs in case of withdrawal
If you use your right of withdrawal, will not exceed the cost of return for your account. If you have made a payment, we will refund this amount as soon as possible but no later than 14 days after the return or cancellation, refund. To expedite the process, please fill out the following form.
For more information on returns and re-ping right see: Frequently Asked Questions
Do you have any questions? Please feel free to our customer.
Tel: +31 (0)85-0653170
Marconiweg 7A, 3442 AD Woerden, The Netherlands