Refund policy

 

BERTSCHAT®️ only supplies top quality products, which can also be read in the thousands of reviews we have built up in the meantime. Do you have questions about the product or are you not completely satisfied? Please do not hesitate to contact us. Our specialists will be happy to advise you.

You can return your parcel to us with your preferred carrier. The return address is: Trasmolenlaan 12, 3447 GZ Woerden - The Netherlands. 

You can also use our return portal. The parcel will shipped with DPD at a reduced rate.

What is the return period of BERTSCHAT®️?
All products purchased from BERTSCHAT®️ can be returned or exchanged within 14 days of receipt.

What are the return conditions of BERTSCHAT®️?
A product must be returned in its original state. You may check out the product and try it on. For example, you can try on our gloves and check them out, but you cannot go skiing with them if you still want to return them.

I have chosen the wrong size, now what?
You can exchange the product for your desired size within 14 days. You can do this by registering your product in our portal and specifying the desired size. Then download a shipping label.

How to return a product?
You can return your product within 14 days by registering your return in our portal. Enter the reason for the return and download a shipping label, this is possible for a reduced rate of €6.95 (all EU-countries).

Returnportal