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Frequently Asked Questions

payment options
How long is the delivery?
Can I order from abroad?
Who is
What about my veiliheid and privacy?
I change your mind?
Can I pay safe?
How can I complain?
How do I place an order?
Can I pay in advance?
How will my order?
Additional costs?

payment options

With us you can pay in the following ways:
  • iDEAL/Creditcard/Paypal/Sofort-Banking/Giropay
  • By bank transfer / prepayment
delivery times
  • Once your order is received your order we considered. We aim when we receive your order before 18:30 pm and your order in stock and paid for it to be sent the same day.
  • When an item is not in stock at Comfort Products Europe B.V. but about 5 working days from the manufacturer / supplier or the delivery time.
  • When an article both Comfort Products Europe B.V. if the manufacturer is out of stock we will notify you by e-mail about the expected delivery time.
Payment for orders from Germany, Belgium, Luxembourg and France
How can I transfer the money to an overseas order?
For your payment you can choose at the checkout for payment in advance by bank.
Quoting the order number   You can transfer the amount   to our bank account  
IBAN: NL35RABO0317680536 
Bank Name: RABOBANK 

If you experience problems with your payment, we request you to contact us.

Know with whom you do business and how to approach the business.
You do business with: Comfort Products
Business address: Trasmolenlaan 12, 3447 GZ Woerden, Nederland
T +31 (0)85-0653170
Email: [email protected]
Web address:
Chamber of Commerce number: 68408595
VAT number: NL857427611B01

Security and privacy

Your personal leave you in a secure web environment, which includes at least one SSL certificate and your personal data is processed in accordance with the Data Protection Act.

Right of withdrawal: 14 days

You have the right to withdraw from the contract within 14 days without giving any reason. During this time you can do that with the product that is reasonably necessary to evaluate the product. It is permitted to try out the product as you would in a physical store.

The withdrawal period will expire 14 days after the day you or a designated third party other than the carrier you received the product in possession.

If you have ordered in one order more goods with different delivery times, the withdrawal period shall expire 14 days after the day you received the final product or part.

In case of services expiry of the withdrawal period 14 days after the conclusion of the agreement.


All returns the following guidelines regarding the consignment:

• The product must be properly packaged (if possible in the original packaging) with a carton.

• If damage of the product become an impairment charge.

• The product is complete with all accessories, cables, books, etc to be handed in.

• Please do not apply stickers, tape or labels on the original box.

• Send the products are always stamped and increased liable for Comfort Products.

• In Unstamped healthy return packets or be charged any fees COD been sent return packages.

• After you have expressed wish to make use of the right of withdrawal, you have 14 days to return the product.

• To consumers use the European model withdrawal form.


In case of a cancellation you will receive all payments, including delivery cost for shipment back as soon as possible and no later than 14 days after you have indicated a willingness to use the right of withdrawal, back.

You bear the cost of return shipping.

Trasmolenlaan 12, 3447 GZ Woerden, Nederland
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